HR Management Skills
Learn the essential foundation skills and tools towards becoming a successful HR practitioner!
Dave Stewart is Managing Director of Human Value, a consultancy firm providing expertise in HR, business consulting and strategic recruitment services. Dave has over 20 years experience in the New Zealand employment and HR market.

During this time he has been General Manager of three of New Zealand’s largest recruitment consultancies. Since 2001 Dave has been a Board Trustee of the EEO Trust and has judged the prestigious Work & Life Awards in 2002, 2006 and 2007. He is a past President of the national recruitment industry organisation, a contributing columnist for the Employment Today magazine, and a regular conference presenter with particular focus on talent management, changing workforce demographics and other topical issues affecting employers in this talent tight market.

Course Overview
The role of the HR Assistant or administrator is increasingly challenging with wider responsibilities to ensue the smooth running of any organisation. Every HR professional needs to understand how their role impacts on the performance and productivity of their company. This requires comprehensive knowledge of market trends, employment branding and attraction techniques to ensure the right employees are recruited. Once they are employed the HR professional needs to be able to guide the organisation on how to retain valuable talent, develop their skills in the organisation, and performance manage them to success.
Why You Should Attend
This course provides a structured approach to developing HR credibility for new HR Professionals, Administrators or Assistants. You will learn all the fundamentals of HR best practice in a supportive environment of your peers, with manageable modules designed to build skills and proficiency.
Course Objectives
Learn the foundation skills and building blocks to become a successful HR practitioner
Develop a comprehensive approach to attraction, recruitment and HR Management of staff
Understand the market forces that will shape the HR demands of the future
Who Should Attend
A new HR assistant
An HR assistant who has some experience but would like to get some updates and practical skills
An Executive Secretary, PA or Administration Professional who is progressing into a HR role
An Executive with HR responsibilities as part of his/her portfolio
  DAY ONE     DAY TWO: HR Management of Employees
Employment Market Overview
Economic demands with global staff shortages
Demographic challenges
  - Ageing workforce
  - Mid life crises
  - Lower birth rates and workforce entry
  - Workforce participation
  - Balancing work/life
Understanding a Multi Generational Workforce
Veterans/Baby Boomers/Generation X & Y
Understanding their core values, needs and motivating factors
  - Attitudes to work
  - Money
  - Values and desires
How generational differences affect:
- Recruitment - Teams dynamics
- Management - Communication
- Motivation and commitment - Maintaining and increasing productivity
Creating a competency based approach to HR
Developing a competency matrix approach
Writing job descriptions
Creating recruitment advertising
Recruitment questions
Performance management
Managing Internal Clients
Linking Management needs to consistent HR practices
Managing timelines and expectations
Dealing with difficult clients
Handling challenging issues
Attraction Strategies
Understanding the value of your Employment Brand
Building your Brand
Attracting candidates
- Advertising - Candidate databases & portals
- Referrals - Proactive attraction
Recruitment Methodologies
Evaluating CV's
Structured interview process
- Telephone interviews - Face to face interviews
Behavioural Based Interviewing
Situational and work based assessments
Role Plays and simulation exercises
Assessment Centres
Making a recruitment decision
- Comparing Candidates - Reference checking
Diversity as a driver of innovation
How diversity creates dynamic workplaces
Innovation and sustainability
Recognizing a multi generational workforce as a means to sustain competitive advantage
Understanding Employee Engagement
Drivers of engagement
Links to Productivity
The Service Profit chain
Keys to engaging a diverse workforce
Training & Development
Identifying organisational skill requirements
Gap analysis
Linking development needs to role competencies
Creating ongoing development programmes
Utilising internal resources & mentors
Performance Management
Creating a Performance Culture
Performance Management issues
  - Identifying what is performance and how to reward it
  - Creating inclusive performance management frameworks
  - Managing different working styles, speeds and values
Developing a Management culture that gets the best out of all staff
Working with Managers
Driving workforce performance through good employer practices
Collating feedback and performance ratings
Developing Staff
Meaningful development conversations
Understanding career dynamics and aspirations at each generational stage
Working with ambition & growth vs. career comfort and stability
Remuneration & Rewards Strategies
Linking Pay to Performance
Determining Pay levels & structure
Understanding monetary and reward motivations
Salary, remuneration and reward options
Employment Benefits
Talent Management and Retention strategies
Linking retention & productivity to engagement
Succession planning
Developing different strategies to meet different needs
Creating a Competitive Organisation
Identifying core roles and Key People
Differentiated strategies for:
- Attraction - Recruitment
- Performance Management - Development

Register by calling us at 65 62204556 or email:

Date: 11 & 12 August 2008
Venue: Amara Singapore

Fee per delegate:
Early Bird (register by 11 July 2008):
S$1,450 or S$1,200 (for 3 or more delegates)
Regular (register after 11 July 2008):
S$1,650 or S$1,450 (for 3 or more delegates)

* Excludes GST of 7% for Singapore companies


In-house Training Courses

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Contact Us
Contact us at (T): 65 62204556 / (F): 65 6220 8659 or visit us at for more information about our programmes.
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